1. Service and billing questions
Email contact@pokerista.academy for help. For a service question, include your account email, the affected feature and a short description. For a purchase question, include the order reference and date. Never send your password, full payment-card number or security code.
Our payment provider’s support team can help with payment questions. Signed-in members can also open Membership to reach the customer portal.
2. Access, correction or deletion requests
Email contact@pokerista.academy with the account email and the type of request: a copy of your data, correction, account deletion, restriction, portability or objection. A simple description is enough to start; you do not have to use a special form.
Account-wide deletion and export are not self-service features at present. Requests require review across account, learning, AI, payment and infrastructure records. We may need to verify identity and explain any lawful retention exception. Browser-data deletion and Coach thread deletion have narrower effects, as described in the Privacy Notice.
For recurring payments, use the subscription cancellation process as well. Contacting the privacy address does not by itself cancel a payment provider’s subscription.
3. Content, accessibility and account concerns
Use the support contact to report an incorrect lesson, misleading AI response, accessibility barrier, suspected underage account or security concern. Include the page or scenario reference and avoid unnecessary personal information about anyone else.